GlobX Ltd Refund Policy
Effective date: 01 October 2025
Company: GlobX Ltd
Merchant of Record: (Payment Provider)
1. Overview
This Refund Policy explains when and how refunds are issued for purchases of the GlobX Annual Subscription (“Subscription”).
Payments are processed by (Payment Provider), our authorized reseller and Merchant of Record. (Payment Provider) handles billing, taxes, and refund processing on our behalf.
2. Digital Service Nature
GlobX Ltd provides digital access to an online networking and collaboration platform. Once payment is confirmed, access is automatically granted to your account. Right of withdrawal is 14-day cooling-off period under EU/UK. Because delivery begins immediately, the right to withdraw (under UK/EU consumer protection law) may not apply once you log in or access any member-only content.
3. Eligibility for Refunds
You may request a refund if:
- You purchased by mistake and have not yet accessed or used your Subscription;
- You experience a technical issue preventing access that we cannot resolve within a reasonable time;
- You are entitled to a refund under applicable consumer law.
Refunds are not normally issued for:
- Change of mind after access is granted;
- Partial-term cancellations (e.g., wanting to stop mid-year);
- Failure to cancel automatic renewal before the billing date.
4. How to Request a Refund
To request a refund, please contact (Payment Provider) directly at email with your order reference number.
(Payment Provider) will verify the order and eligibility and process any approved refund using your original payment method.
If your refund request relates to a technical or product issue, you may also contact us first at [email protected] so we can assist.
5. Processing Time
Approved refunds are typically processed within 5–10 business days by (Payment Provider), depending on your payment provider.
6. Automatic Renewals
Subscription renews automatically each year unless cancelled before the renewal date.
Cancellation stops future billing but does not trigger a refund for the remaining term.
7. Contact
For all refund or billing questions, please reach out to:
- (Payment Provider): email
- GlobX Ltd Support: info@globx.net
Reseller Notice:
Our order process is conducted by our online reseller (Payment Provider).
(Payment Provider) is the Merchant of Record for all our orders and provides all customer service inquiries and returns.
